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ITIL
Acronym : ITIL
ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management: incident, change, problem and request management.
Why it matters
It structures the relationship between IT and its users around formalized processes, reducing ad hoc interventions and improving incident traceability.
Concrete example
A company implements an ITIL incident management process with priority levels and target resolution times.
Related notions
IT service managementIncident managementService catalog
Related terms
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